随着企业信息化进入新时期，企业IT规模和应用愈加庞大和复杂。因此，如何保障信息系统的安全、稳定运行，从而保障公司的核心业务，就需要IT运维管理水平得以提高。
专家对话
Q1 IT基础架构解决方案可以提供哪些数字化服务？
IT基础架构解决方案主要有三大服务板块：
- IT基础架构运维数字化转型咨询：主要有数字化指标管理体系、数字决策与优化、运营可视与可控、数字化运维服务架构设计。
- IT基础架构运维自动化应用产品：主要包括智能IT服务过程管理(ITSM)、数字化用户体验管理(智享门户)、端到端性能与可用性管理(TOC)、智能预警与故障定位(ITOM)。
- IT基础架构运维运营外包服务产品：主要涵盖NOC&SOC综合运营中心、Lv2基础架构技术支援服务、基于SLA的服务交付管理、网络安全访问与管理。
Q2 IT基础架构解决方案可以针对性解决哪些业务挑战？
IT基础架构解决方案可根据企业数字化转型面临的难点针对性解决业务困扰，例如：
- 缺乏IT基础架构运维管理流程与标准；
- 自动化能力弱，IT运维效率低；
- 人工运维为主，故障发现成本高；
- IT组织数字化创新意识弱；
- 传统IT应用众多，数据结构复杂；
- 缺乏统一的用户服务窗口；
- IT运维数据利用率低。
以上是传统企业应用IT基础架构的共性痛点，具体还需根据企业的业务现状进行专业分析，提供定制化解决方案。
Q3 IT基础架构解决方案中的可用性是一个核心概念，请谈谈可用性的具体内涵？
基础架构的可用性定义可以用一个等式简要说明：可用性（概念）＝基础架构正常运营时间／业务时间
IT基础架构解决方案的可用性是衡量方案实施效果的重要指标，主要有三个方面：
- 透明、可用、以结果为导向的基础架构管理：实现99.5%的基础架构可用性指标；
- 基础架构的高可用性：实现99.9%的可用性；
- 基础架构与业务同步：实现99.94%的同步性。
Q4 您可以具体讲解一下IT基础架构解决方案在业务场景中能实现什么价值吗？
例如在数据备份场景中的应用中，
IT基础架构运维在数据备份中的核心优势体现在：
1.支持Windows、Linux、Unix等主流操作系统，支持VMware、Hyper-V、Oracle、SAP HANA等主流应用平台；
2.通过并行重删、永久增量备份、LAN-Free备份恢复、即时恢复、细粒度恢复等技术，提高数据保护效率。
技术能力落地在业务中的价值：
1.支持物理和虚拟环境下的统一保护，简化数据保护方案复杂度，降低成本投入；
2.提供同一Web管理平台，大幅提升后期运维管理效率。
翻译：
Expert Dialogue: How to improve the comprehensive level of IT operation and maintenance?
As enterprise informatization enters a new era, the scale and application of enterprise IT become more and more large and complex. Therefore, how to ensure the safe and stable operation of the information system, so as to protect the core business of the company, IT needs to improve the level of operation and maintenance management.
Expert dialogue
Q1 What digital services can IT infrastructure solutions provide?
There are three main service segments for IT infrastructure solutions:
IT infrastructure operation and maintenance digital transformation consulting: mainly includes digital index management system, digital decision and optimization, visible and controllable operation, and digital operation and maintenance service architecture design.
IT infrastructure operation and maintenance automation application products: mainly include intelligent IT service process management (ITSM), digital user experience management (smart sharing portal), end-to-end performance and availability management (TOC), intelligent warning and fault location (ITOM).
IT infrastructure operation and maintenance outsourcing service products: mainly cover NOC&SOC integrated operation center, Lv2 infrastructure technical support services, SLa-based service delivery management, network security access and management.
Q2 What business challenges can IT infrastructure solutions address specifically?
IT infrastructure solutions can address business challenges tailored to the challenges of digital transformation, such as:
Lack of IT infrastructure operations management processes and standards;
Weak automation ability and low efficiency of IT operation and maintenance;
Labor operation and maintenance is the main task, and the cost of fault discovery is high.
Weak awareness of digital innovation in IT organizations;
There are many traditional IT applications and complex data structures.
Lack of unified user service window;
The IT O&M data usage is low.
The above are the common pain points of traditional enterprise application IT infrastructure, and the specific needs to be professionally analyzed according to the business status of the enterprise to provide customized solutions.
Q3 Usability is a core concept in IT infrastructure solutions. What is the definition of usability?
The definition of infrastructure availability can be briefly stated with an equation: availability (concept) = infrastructure uptime/time of business
The availability of IT infrastructure solutions is an important indicator to measure the effectiveness of the implementation of the solution, mainly in three aspects:
Transparent, available, results-oriented infrastructure management: achieving 99.5% infrastructure availability targets;
High availability of infrastructure: achieving 99.9% availability;
Infrastructure and business synchronization: Achieve 99.94% synchronization.
Q4 Can you explain specifically what value an IT infrastructure solution can achieve in a business scenario?
For example, in the data backup scenario,
The core advantages of IT infrastructure operation and maintenance in data backup are:
- Support Windows, Linux, Unix and other mainstream operating systems, support VMware, Hyper-V, Oracle, SAP HANA and other mainstream application platforms;
- Improve data protection efficiency through parallel deduplication, permanent incremental backup, LAN-Free backup and recovery, instant recovery, and fine-grained recovery.
The value of technical capability landing in the business:
- Support unified protection in physical and virtual environments, simplify the complexity of data protection solutions, and reduce cost;
- Provide the same Web management platform, which greatly improves the efficiency of late operation and maintenance management.
